Questions & Answers

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can begin the process by visiting this page: Returning Product Page. If your return is accepted, we’ll send you an approval notification by email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ppgaerospacestore.com.

To ensure a smooth return process and qualify for a full refund, please adhere to the following guidelines:

1. Product Condition: All returned items must be in resalable condition, which means:
- Unused and in new condition
- Contained in the original, undamaged packaging
- All seals, tags, and protective coverings must remain intact

2. Packaging for Return:
- Place the original product packaging inside a separate shipping box
- Preferably use the box we used to ship your items or a similar sturdy container
- Affix the provided return label to the external package

3. Non-Returnable Items:
- Products with opened or broken seals
- Items removed from their original packaging
- Used or damaged merchandise

By following these guidelines, you help us maintain our quality standards and ensure a prompt refund process. This policy allows us to resell items efficiently and provide the best possible service to all our customers.

For any questions or special circumstances regarding returns, please contact our customer service team.

Certain types of items cannot be returned, like opened /used goods and custom products (such as special orders or personalized items). Please get in touch with our customer service team, if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To maintain our high-quality standards and efficient service, please note the following regarding restocking fees: 

 1. Applicable Fees: - All returns are subject to a 15% restocking fee. The fee amount is determined on a per-item basis. 

 2. Fee Disclosure: - The specific restocking fee will be clearly communicated to you upon approval of your Return Merchandise Authorization (RMA). You will be informed of the fee before finalizing your return. 

 3. Additional Charges: - Some items may require re-certification to ensure quality standards. In such cases, an additional charge may apply. 

 4. Transparency: - All fees and charges will be itemized and explained in your return documentation. 

 We strive to make our return process as transparent and fair as possible. If you have any questions about restocking fees or charges related to your specific return, please don't hesitate to contact our customer service team.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.