Questions & Answers


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can begin the process by visiting this page: Returning Product Page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like opened /used goods and custom products (such as special orders or personalized items). Please get in touch with our customer service team, if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.



The average processing time may take 2-3 business days. Certain products may take longer. Please review the lead time notification on each of the product page. We will send you a notification on the stage of process of your orders.

Default Shipping Carriers

PPG is using FedEx as the default shipping service. However due to circumstances, PPG has the right to change the shipping carriers which are appropriate to the destination, product type and delivery time.

If you prefer different shipping carrier or faster service, please contact PPG Customer Service.

Minimum Purchase Amount Requirements

All orders must have a minimum cart value of $150. Otherwise, the system will not allow you to checkout.

Return Shipping

Customers are responsible for returned shipping costs. Please contact PPG Customer Service to obtain the RMA # and instructions on returning your purchase.


Currently this PPG website is only servicing the United States only. If you have other shipping inquries, please contact PPG Customer Service

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